Privacy Policy
Last updated: 08.11.2023
Introduction
J4rming.co.uk ("we," "our," or "us") operates an online shop that provides products and services to customers within the United Kingdom. We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, and protect your personal data when you visit our website and make purchases.
Information We Collect
1. **Personal Information**: We may collect your name, email address, phone number, and shipping address when you make a purchase.
2. **Payment Information**: When you make a purchase, we collect payment information, such as credit card details. However, we do not store this information, as it is processed securely through a trusted payment gateway.
3. **Browsing Information**: We collect information about your visit to our website, including your IP address, browser type, and the pages you access.
How We Use Your Information
We use the information collected for the following purposes:
1. To process and fulfill your orders.
2. To communicate with you regarding your purchases and provide customer support.
3. To improve our website and services based on your feedback and preferences.
4. To analyse website traffic and ensure its security.
Sharing Your Information
We do not sell, rent, or trade your personal information to third parties. However, we may share your data with trusted service providers, including payment processors and shipping companies, for order fulfillment and delivery.
Data Security
We take the security of your personal information seriously and implement reasonable security measures to protect it. However, please note that no method of transmission over the internet or electronic storage is entirely secure.
Your Rights
You have the following rights concerning your personal information:
1. The right to access your data.
2. The right to correct any inaccuracies in your data.
3. The right to request the deletion of your data, subject to legal requirements.
Cookies
We use cookies to enhance your browsing experience. You can manage your cookie preferences through your browser settings.
Contact Information
If you have any questions or concerns about this Privacy Policy or wish to exercise your data rights, please contact us using our Contact page HERE
Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. You can check for updates on our website, and we will provide a prominent notice of any significant changes.
Effective Date
This Privacy Policy is effective as of the last updated date mentioned at the beginning of this policy.
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Returns Policy
Last updated: 08.11.2023
1. Returns and Exchanges
At J4rming, we want you to be completely satisfied with your purchase. If you are not satisfied with your purchase, you may be eligible for a return or exchange, subject to the terms and conditions outlined in this Returns Policy.
2. Eligibility for Returns
You are eligible for a return or exchange if:
- You received a damaged or defective item.
- The item you received does not match the product description on our website.
- You received the wrong item.
3. Returns Timeframe
You must request a return or exchange within 14 days from the date of delivery. To initiate the process, please contact us using our contact form HERE.
4. Conditions for Returns
- The item must be in its original condition, with all tags, labels, and packaging intact.
- The item must not have been used, worn, or washed.
- For items that are not damaged, defective, or incorrect, the customer is responsible for return shipping costs.
5. How to Request a Return
To request a return or exchange, please follow these steps:
1. Contact our customer support team HERE and provide your order number, product(s) to be returns and the reason for the return or exchange.
2. Our team will provide you with instructions on how to return the item.
3. Carefully package the item, include a copy of the details listed in the email, and send it to the address provided.
6. Refund or Exchange
Once we receive and inspect the returned item, we will process your refund or exchange as follows:
- If eligible, you will receive a full refund to your original payment method, including the cost of standard shipping. This will be processed as per the payment systems timing.
- In the case of an exchange, we will send the replacement item as soon as possible.
7. Non-Returnable Items
Certain items are non-returnable unless they are damaged or defective or for safety reasons. These items may include, but are not limited to, personalized or customized products. Please contact our customer support team for specific information regarding these items.
8. Contact Us
If you have any questions or concerns regarding our Returns Policy, please contact us HERE
9. Changes to this Returns Policy
We reserve the right to update or modify this Returns Policy at any time. Any changes will be posted on our website.
10. Effective Date
This Returns Policy is effective as of the last updated date mentioned at the beginning of this policy.